1. DELIVERY BY COURIER

Orders placed through the b2b.colby.si B2B Portal may be delivered using various courier and logistics providers, including, but not limited to, DHL, DPD, TNT, UPS and GLS.

Depending on the agreement with the customer, Colby may:

• arrange transport using Colby's contracted courier account and charge the applicable shipping costs to the customer; or

• ship the goods using the customer's own courier account, provided that all required account and shipping details are supplied to Colby before dispatch.

The available delivery method may depend on the destination, size and weight of the shipment, product type and individual commercial agreement with the customer.

Shipping costs are not included in product prices unless explicitly stated otherwise.

2. DELIVERY TIMES

Products displayed as in stock are generally dispatched within 24 hours after the order has been accepted and, where advance payment is required, after payment has been received.

The stated dispatch period does not include Saturdays, Sundays or public holidays unless otherwise agreed in writing.

Dispatch and delivery times shown on the B2B Portal are estimates and do not constitute guaranteed delivery deadlines unless expressly agreed otherwise in writing.

Actual delivery times may depend on:

• product availability;

• ordered quantities;

• payment status;

• delivery destination;

• selected courier service;

• supplier availability; and

• other logistical circumstances.

If the full ordered quantity is not available, Colby may contact the customer and arrange:

• partial delivery;

• a revised delivery date;

• delivery of the remaining quantity at a later date;

• replacement with an alternative product; or

• cancellation of the unavailable items.

Where appropriate, Colby reserves the right to make partial deliveries.

3. DELIVERY DELAYS AND FORCE MAJEURE

Colby shall not be liable for delays in dispatch or delivery caused by circumstances outside its reasonable control.

Such circumstances may include, but are not limited to:

• natural disasters;

• fire;

• flood;

• earthquake;

• war or civil disturbances;

• strikes or industrial action;

• severe weather conditions;

• traffic disruptions;

• interruptions in transport or logistics services;

• actions or restrictions imposed by public authorities;

• disruptions affecting suppliers or manufacturers;

• shortages of goods or components; or

• other unforeseen events that materially prevent or delay fulfilment of the order.

Where reasonably possible, Colby will inform the customer of a significant delay and provide updated information regarding expected delivery.

Colby is not responsible for delays caused solely by the courier or logistics provider once the goods have been handed over for transport, except where responsibility cannot be excluded under applicable law or separately agreed commercial terms.

4. RECEIPT AND INSPECTION OF GOODS

The customer is required to inspect the shipment without undue delay after receipt.

The customer should verify:

• the number of packages received;

• the general condition of the packaging;

• whether the delivered goods correspond to the delivery documentation; and

• whether there is any visible transport damage.

Signing a delivery note or courier delivery confirmation generally confirms receipt of the shipment and the number of packages delivered.

However, this does not exclude claims concerning defects or discrepancies that could not reasonably have been identified at the time of delivery.

Any visible discrepancies or damage should be reported to Colby and, where appropriate, to the courier without undue delay.

5. TRANSPORT DAMAGE

If a shipment shows visible signs of damage upon delivery, the customer should, where reasonably possible:

1. inspect the shipment in the presence of the courier;

2. record the damage on the courier's delivery documentation;

3. photograph the damaged packaging and goods;

4. retain all original packaging and protective materials; and

5. notify Colby as soon as possible.

The customer should provide sufficient information to enable Colby and/or the courier to investigate the claim, including photographs, delivery documentation, order or invoice number and a description of the damage.

Where the customer uses its own courier account or independently arranges transport, responsibility for filing and handling transport claims with the carrier may rest with the customer, unless otherwise agreed.

Where Colby arranges transport, Colby will reasonably assist the customer in resolving justified transport claims with the relevant courier.

6. RETURNS OF NON-DEFECTIVE GOODS

As the B2B Portal is intended exclusively for business customers, purchases made through the portal do not automatically benefit from consumer withdrawal rights applicable to distance contracts.

Return of correctly supplied, non-defective goods is therefore subject to prior approval by Colby.

Unless otherwise agreed in writing:

• the customer must request return authorisation within 8 days of receipt;

• goods must be unused, undamaged and suitable for resale;

• products must be returned in their original packaging with all accessories, manuals and other included materials;

• the customer bears the cost and risk of return transport; and

• Colby may reject returned goods that do not meet the agreed return conditions.

Returned goods must not be sent to Colby without prior authorisation.

Approved returns may be credited according to the commercial conditions agreed with the customer and the applicable value of the returned goods.

Colby reserves the right to apply a reasonable restocking or handling fee where this has been agreed with the customer or communicated as part of the return approval.

Certain products may be excluded from voluntary returns due to their nature, condition, special-order status or other justified commercial reasons.

7. INCORRECT OR INCOMPLETE DELIVERIES

If the customer receives:

• an incorrect product;

• an incorrect quantity;

• a product not included in the order; or

• an incomplete shipment,

the customer should notify Colby without undue delay after discovering the discrepancy.

The notification should include the relevant order or invoice number and sufficient information to identify the discrepancy.

Colby will review the claim and, where justified, arrange an appropriate solution, which may include delivery of missing goods, replacement, collection, credit or another mutually agreed solution.

8. DEFECTIVE PRODUCTS AND WARRANTY

Products supplied by Colby are covered by the applicable statutory, manufacturer or commercial warranty conditions, depending on the product concerned.

For products for which a mandatory guarantee applies under Slovenian legislation, the applicable statutory guarantee rights also extend to persons who are not considered consumers where provided by law.

The applicable warranty period and conditions may therefore depend on:

• the product category;

• the manufacturer;

• the applicable mandatory guarantee rules;

• the warranty documentation supplied with the product; and

• separately agreed commercial conditions.

The invoice, delivery documentation, serial number or warranty certificate may be required when submitting a warranty claim.

Unless explicitly stated otherwise, Colby does not independently extend the manufacturer's or statutory warranty period by publishing a general minimum warranty period on the B2B Portal.

9. WARRANTY CLAIMS

If a customer believes that a product is defective, the customer should contact Colby or the designated authorised service provider before returning the product.

The customer may be requested to provide:

• invoice or order number;

• product name and serial number;

• description of the defect;

• photographs or video showing the issue; and

• other information reasonably required to process the claim.

Depending on the product and warranty conditions, the customer may be instructed to return the product to Colby, an authorised service centre or another designated location.

Warranty claims will be handled in accordance with applicable law, the relevant guarantee or warranty conditions and any separate commercial agreement between Colby and the customer.

10. RETURN SHIPPING

Unless the return results from an error attributable to Colby or otherwise follows from applicable legal or warranty obligations, the customer is responsible for the cost and risk of returning the goods.

Goods must be packed appropriately to prevent damage during transport.

Colby may refuse responsibility for damage caused by inadequate return packaging.

The customer should retain proof of shipment until the return has been processed.

11. REFUNDS AND CREDIT NOTES

Where a return or claim is approved, Colby may, depending on the circumstances and applicable commercial terms:

• issue a credit note;

• refund the corresponding amount;

• replace the goods;

• repair the goods; or

• agree another appropriate solution with the customer.

Refunds, where applicable, will generally be made using the original payment method or by bank transfer unless otherwise agreed.

Any original shipping costs, return shipping costs or handling charges will be treated in accordance with the reason for the return and the applicable commercial agreement.

12. CONTACT

Questions regarding delivery, transport damage, returns or warranty claims can be submitted to:

Colby d.o.o.
Limbuška cesta 2
2341 Limbuš
Slovenia

E-mail: info@colby.si
Telephone: +386 (0)2 330 33 00

These Shipping & Returns conditions form part of the General Terms and Conditions of the COLBY B2B Portal.

In the event of a conflict between these conditions and individually agreed contractual terms with a customer, the individually agreed written terms shall prevail.

Last updated: August 2026